Shipping & Returns

Processing time

To ensure that all our products arrive to you in condition and fresh,  the time need to prepare an order for dispatch varies. For details, see individual items.

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Estimated delivery times

USA: 2-5 business days

Orders are shipped on business days only. Business days are Monday-Friday, excluding observed holidays within the United States. Typically, it takes 3 business days for an order to be shipped.

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Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for delays due to customs.

 

International Shipping

Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. Import duties, taxes, and charges are not included in the price or shipping costs. These charges are the buyer’s responsibility. Please understand that this is a standard practice among e-commerce stores and other retailers. We recommend checking with your country’s customs office to determine what these additional costs are. Additionally, contact your custom’s office to learn about specific restrictions, licensing, or special provisions on the import of your goods. We create the shipping label and fill out the commercial invoice and other customs forms appropriately to expedite customs clearance. In these documents, we include a full description of the goods (i.e., what it is, what it’s used for, the ingredients and the country of origin), and the value of the goods. If, however, you are asked this information please make sure to include all details possible to reduce the risk of customs delays or holds impacting delivery.

​We understand that some countries heavily restrict the shipment of dietary supplements and some others place restrictions and require additional permits from the importer. Each country has a different custom agency with specific laws and requirements that unfortunately are out of our control. Please be advised that we are not responsible for packages being held by custom or local authorities. We have listed below a few resources of some of the world’s major carriers where you will be able to find detailed information on your country’s specific requirements and restrictions.

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https://www.ups.com/ga/CountryRegs?loc=locale​ 

​https://pe.usps.com/text/imm/ab_toc.htm

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